Shipping and Return Requests

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Custom made to order products from Artisan Furniture are not refundable or returnable. These products are made to order and built specifically when requested.

Fragrances, comic books, diecast models and unworn clothing in original packages have a 30 day return policy and should be shipped back to us, paid by the customer, and approved before a refund is granted. There are no restocking fees. All returns in all categories will be shipped back at the buyer's expense.

Damaged products from Artisan furniture must be reported within 2 business days. Returns for custom made to order Artisan furniture are not accepted as they are made specifically for the customer and not a normally stocked item. Ashcroft furniture has a 30 day return policy. All furniture returns shipping costs must be paid for by the customer and approved for a refund once they are received by us. There is no restocking fee for Artisan or Ashcroft furniture.

In regard to Alpine furniture, there is a 30 day return policy. The customer must pay all shipping costs back to us and the product must be in its original condition and packaging just as originally received. There is a 15% restocking fee for Alpine furniture. The determination of return approval must be made once the product is received at our location.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at starinvestllc@aol.com. Please note that returns will need to be sent to the following address:  1 Locust Place, Colts Neck, NJ 07722.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at starinvestllc@aol.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Please note there are no returns on custom made to order Artisan furniture products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at starinvestllc@aol.com.